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What is Zenoo?

Zenoo is a compliance automation platform built for regulated businesses. It combines two products that work together: Studio for orchestrating verification workflows, and Case Management for reviewing the results.

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What you’ll learn

  • What Studio does and who uses it
  • What Case Management does and who uses it
  • How data flows between the two products
  • Where to go next based on your role

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How do the two products fit together?

Think of Studio as the engine and Case Management as the cockpit. Studio runs verification checks automatically. When those checks surface issues — a sanctions match, a PEP flag, a document discrepancy — the results flow into Case Management where compliance analysts investigate and make decisions.

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What is Studio?

Studio is a no-code workflow builder for KYC, KYB, and AML verification. Operations and compliance teams use it to design, test, and launch verification journeys without writing code. What you can do in Studio:
  • Build verification flows — drag and drop check nodes (identity, screening, document, company registry) into a visual flow builder
  • Connect providers — plug in verification providers like WorldCheck, Kyckr, and document verification services using API credentials
  • Design customer journeys — create branded verification experiences that customers complete on web or mobile
  • Configure screening — choose which databases to screen against (PEP lists, sanctions lists, adverse media, watchlists) and set match thresholds
  • Set up ongoing monitoring — schedule recurring screens to catch changes after onboarding
Who uses Studio: Compliance managers, operations leads, and product teams who design verification processes.

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What is Case Management?

Case Management (CLM) is a Salesforce-native compliance workspace. It is where your compliance team does their daily work — reviewing cases, investigating alerts, assessing risk, and making approve/decline decisions. What you can do in Case Management:
  • Review alerts — see PEP matches, sanctions hits, adverse media findings, and identity discrepancies in a prioritized queue
  • Investigate cases — view all entities (companies, directors, UBOs, shareholders) linked to a case, with their checks and documents
  • Assess risk — see 4-dimension risk scores (Customer, Geographic, Product/Service, Transaction) and override when you have additional context
  • Use AI research — get AI-powered analysis of screening matches with confidence scores and recommended actions
  • Collaborate — add reviewers, leave threaded comments, @mention colleagues, and track approvals
  • Track SLA — see deadline badges, get warnings before breaches, and auto-escalate overdue work
  • Audit everything — every action is logged immutably for regulatory reporting
Who uses Case Management: Compliance analysts, senior reviewers, compliance officers, and team leads.

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How does data flow between them?

1

Studio orchestrates checks

When a customer starts a verification journey, Studio runs the configured checks — identity verification, document capture, PEP/sanctions screening, company registry lookups.
2

Results flow into Case Management

Check results create a case in Case Management. Each entity (the company and its directors, UBOs, shareholders) appears as a case entity with its own checks and documents.
3

Alerts surface issues

When checks find problems — a sanctions match, a PEP flag, a name mismatch, an expired document — they generate alerts attached to the case. Alerts are the primary work items for compliance analysts.
4

Analysts review and decide

Compliance analysts work through their alert queue, investigate each issue, use AI research to validate matches, and resolve with an action: approve, decline, escalate, or request additional documents.
5

Decisions flow back

Once all alerts on a case are resolved, the case can be closed. The decision (approve/decline) feeds back into Studio’s journey status, completing the loop.

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Where should I go next?

Studio Guides

Learn how to build verification flows, connect providers, and launch branded journeys.

Case Management Guides

Learn how to review alerts, manage cases, assess risk, and collaborate with your team.

Build Your First Flow

Jump straight into creating a verification workflow in Studio.

How Do Cases Work?

Understand the case, entity, and alert hierarchy before you start reviewing.