Case Management Guides
Zenoo Case Management (CLM) is the Salesforce-native workspace where your compliance team does their daily work. Cases arrive from Studio verification flows, and your team reviews, investigates, and resolves them.What you’ll learn
- How cases, entities, and alerts fit together
- How to review and resolve alerts from a prioritized queue
- How to manage a case from open to closed
- How to work with entity hierarchies (UBOs, directors, shareholders)
- How to run, manage, and interpret verification checks
- How to read risk scores and apply overrides
- How to use AI-powered research on screening matches
- How to collaborate with your team using comments and reviewers
- How to track SLA compliance
- How to read the audit trail for regulatory reporting
Who are these guides for?
Case Management guides are for compliance analysts, senior reviewers, compliance officers, and team leads who review verification results and make decisions. If you are setting up verification flows, head to the Studio Guides instead.Recommended reading order
If you are new to Case Management, read the guides in this order:- Understand Cases — learn how cases, entities, and alerts fit together before diving in
- Review Alerts — this is your primary daily workflow
- Resolve a Case — understand the full case lifecycle
- Manage Entities and Run Checks — dig deeper into entity hierarchies and verification requirements
- Understand Risk Scores — learn to read and override risk assessments
- Use AI Research — accelerate your reviews with AI-powered analysis
- Collaborate, Track SLA, Read Audit Trail — team features, compliance, and reporting
Guides
How Do Cases, Entities, and Alerts Work?
Understand the mental model — cases contain entities, entities have checks, checks generate alerts.
How Do I Review Alerts?
Work through your alert queue — filter, investigate, and take action on each alert.
How Do I Resolve a Case?
Walk through the full case lifecycle from New to Closed.
How Do I Manage Entities?
Navigate the UBO tree, add entities, and track verification status across the hierarchy.
How Do I Run and Manage Checks?
View check requirements, trigger re-runs, waive checks, and understand reused checks.
How Do I Read Risk Scores?
Interpret 4-dimension risk assessments, understand tier calculations, and apply overrides.
How Do I Use AI Research?
Get AI analysis of screening matches with confidence scores and resolution suggestions.
How Do I Collaborate With My Team?
Add reviewers, leave comments, @mention colleagues, and track approvals.
How Do I Track SLA Compliance?
Monitor SLA deadlines, understand warning indicators, and handle escalations.
How Do I Read the Audit Trail?
View immutable audit logs, filter by event type, and export for regulatory reporting.