How Do I Run and Manage Checks?
Checks are the verification tasks that run against each entity in a case. Some run automatically when a case is created. Others require manual action or document uploads. This guide covers how to view, manage, and take action on checks.What you’ll learn
- How to view check requirements for an entity
- What each check status means
- How to trigger a manual re-run
- How to waive a check with a documented reason
- How reused checks work
- What happens when a check fails
How do I view checks for an entity?
Open a case and click on any entity in the entity panel. The Requirements section shows all checks and documents for that entity in a grouped list:| Section | What it shows |
|---|---|
| Identity | ID verification, biometric match, address verification |
| Screening | PEP/sanctions, adverse media, watchlist checks |
| Company | Registry lookup, credit check (for company entities) |
| Financial | Source of wealth, transaction monitoring |
| EDD | Enhanced due diligence checks (only shown when EDD is required) |
| Documents | Required document uploads (Certificate of Incorporation, proof of address, etc.) |
- Check name — e.g., “PEP/Sanctions Screening”
- Status badge — color-coded (green for Complete, blue for In Progress, grey for Pending, red for Failed)
- Result — Pass, Refer, or Fail (once complete)
- Provider — which service ran the check (e.g., WorldCheck, Kyckr)
- Date — when the check was completed or last updated
What does each status mean?
Status reference
Status reference
| Status | Color | Meaning | Available actions |
|---|---|---|---|
| Pending | Grey | Not yet started | Run, Waive |
| Queued | Blue | Waiting to be processed | View |
| In Progress | Blue | Currently executing | View |
| Awaiting Client | Orange | Customer needs to take action (e.g., complete identity verification at a URL) | View, Cancel |
| Awaiting Document | Orange | Waiting for a document upload | Upload, Waive |
| Complete | Green/Red | Finished with a result (Pass, Refer, or Fail) | View Results |
| Failed | Red | Technical failure after retries | Retry, Waive |
| Waived | Grey | Skipped with a documented reason | View reason |
| Reused | Purple | Result carried over from a valid previous check | View source |
| Cancelled | Grey | No longer needed | — |
How do I run a check manually?
Most API checks run automatically when a case is created. But you may need to trigger a manual run in these situations:Click Run
Click the Run button next to the check. This is only available for checks in Pending or Failed status.
Wait for results
The check moves to In Progress. For API checks, results typically arrive within 10-30 seconds. The status updates automatically — no need to refresh.For checks that require customer action (like identity verification), the status changes to Awaiting Client and a verification URL is generated.
How do I waive a check?
Sometimes a check is not applicable and should be skipped. For example, a source of wealth check may not be required for low-risk entities, or a document may be available through other means.- Click Waive next to the check
- Enter a reason explaining why the check is being waived
- Select the reviewer who approved the waiver (for audit purposes)
- Click Confirm
How do reused checks work?
When a new case is created for an entity that was recently verified, the system checks for existing valid results:- Validity period — each check type has a validity window (e.g., identity checks are valid for 365 days, screening for 90 days)
- Reuse criteria — the previous check must be Complete with a Pass result and within its validity period
- Display — reused checks show a purple “Reused” badge, the original check date, and a link to the source case
Reused checks are read-only. If you need a fresh result for a reused check, click Run New Check to create a new check that calls the provider again.
What happens when a check fails?
Technical failures (provider timeout, API error, network issue) are handled automatically:- The system retries up to 3 times with increasing delays
- If all retries fail, the check status changes to Failed with an error message
- An API Failure alert may be generated depending on configuration
- You can manually Retry the check or Waive it if the failure is not recoverable