How Do I Brand My Verification Experience?
When customers complete a verification journey, they interact with a Zenoo-hosted experience. You can fully customize this experience to match your brand — from colors and logos to welcome messages and email templates.What you’ll learn
- Where to find branding settings
- How to upload your logo and set brand colors
- How to customize welcome and completion messages
- How to configure email templates
- How to preview on mobile and desktop
What can I customize?
| Element | What it controls |
|---|---|
| Logo | Displayed in the header of every screen the customer sees |
| Brand colors | Primary color (buttons, links, progress bar), background color, text color |
| Welcome message | The first screen customers see when they open the verification link |
| Completion message | The final screen after verification is submitted |
| Email templates | The invitation email, reminder emails, and confirmation emails sent to customers |
| Favicon | The browser tab icon |
| Font | Primary font family for the verification UI |
How do I set up branding?
Open Brand Settings
From the Studio dashboard, navigate to Settings and then Branding. The branding editor opens with a live preview on the right.
Upload your logo
Click the logo placeholder and upload your company logo. Supported formats: PNG, SVG, or JPEG. Recommended size: 200 x 60 pixels.The logo appears in the header of every verification screen. Use a horizontal/landscape version for the best fit.
Set brand colors
Configure your color palette:
- Primary color — used for buttons, links, the progress bar, and interactive elements
- Background color — the page background
- Text color — primary text color
- Accent color — used for highlights and secondary elements
Write your welcome message
The welcome screen is the first thing customers see. Customize:
- Headline — e.g., “Verify your identity”
- Body text — explain what the customer needs (ID document, selfie) and how long it takes
- Button text — e.g., “Start verification” or “Let’s go”
Write your completion message
The completion screen appears after the customer finishes. Customize:
- Headline — e.g., “Thank you”
- Body text — explain next steps (e.g., “We’ll review your submission and get back to you within 24 hours”)
- Redirect URL (optional) — send customers back to your app after a delay
The completion screen should never reveal the verification decision. Your compliance team makes the final call in Case Management. The customer receives the outcome through your application’s own notification system.
Configure email templates
Zenoo sends emails at key points in the journey. Customize each template:
- Invitation email — contains the verification link. Set subject line, greeting, and call-to-action text
- Reminder email — sent if the customer has not completed verification within a configurable time period
- Confirmation email — sent after submission to confirm receipt
Preview on mobile and desktop
Use the preview toggle in the top-right corner to switch between mobile and desktop views. Walk through each screen to verify:
- Logo displays correctly at both sizes
- Colors are readable and accessible
- Text fits without overflow
- Buttons are tappable on mobile