> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zenoo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Case Management Guides

> Learn how your compliance team reviews alerts, manages investigation cases, assesses risk, and collaborates in Zenoo Case Management.

# Case Management Guides

Zenoo Case Management (CLM) is the Salesforce-native workspace where your compliance team does their daily work. Cases arrive from Studio verification flows, and your team reviews, investigates, and resolves them.

## What you'll learn

* How cases, entities, and alerts fit together
* How to review and resolve alerts from a prioritized queue
* How to manage a case from open to closed
* How to work with entity hierarchies (UBOs, directors, shareholders)
* How to run, manage, and interpret verification checks
* How to read risk scores and apply overrides
* How to use AI-powered research on screening matches
* How to collaborate with your team using comments and reviewers
* How to track SLA compliance
* How to read the audit trail for regulatory reporting

## Who are these guides for?

Case Management guides are for **compliance analysts**, **senior reviewers**, **compliance officers**, and **team leads** who review verification results and make decisions. If you are setting up verification flows, head to the [Studio Guides](/guides/studio) instead.

## Recommended reading order

If you are new to Case Management, read the guides in this order:

1. **Understand Cases** — learn how cases, entities, and alerts fit together before diving in
2. **Review Alerts** — this is your primary daily workflow
3. **Resolve a Case** — understand the full case lifecycle
4. **Manage Entities** and **Run Checks** — dig deeper into entity hierarchies and verification requirements
5. **Understand Risk Scores** — learn to read and override risk assessments
6. **Use AI Research** — accelerate your reviews with AI-powered analysis
7. **Collaborate**, **Track SLA**, **Read Audit Trail** — team features, compliance, and reporting

If you are already working in Case Management, skip to the specific guide you need.

## Guides

<Columns cols={2}>
  <Card title="How Do Cases, Entities, and Alerts Work?" icon="folder-open" href="/guides/case-management/understand-cases">
    Understand the mental model — cases contain entities, entities have checks, checks generate alerts.
  </Card>

  <Card title="How Do I Review Alerts?" icon="bell" href="/guides/case-management/review-alerts">
    Work through your alert queue — filter, investigate, and take action on each alert.
  </Card>

  <Card title="How Do I Resolve a Case?" icon="circle-check" href="/guides/case-management/resolve-a-case">
    Walk through the full case lifecycle from New to Closed.
  </Card>

  <Card title="How Do I Manage Entities?" icon="sitemap" href="/guides/case-management/manage-entities">
    Navigate the UBO tree, add entities, and track verification status across the hierarchy.
  </Card>

  <Card title="How Do I Run and Manage Checks?" icon="list-check" href="/guides/case-management/run-checks">
    View check requirements, trigger re-runs, waive checks, and understand reused checks.
  </Card>

  <Card title="How Do I Read Risk Scores?" icon="gauge-high" href="/guides/case-management/understand-risk-scores">
    Interpret 4-dimension risk assessments, understand tier calculations, and apply overrides.
  </Card>

  <Card title="How Do I Use AI Research?" icon="brain" href="/guides/case-management/use-ai-research">
    Get AI analysis of screening matches with confidence scores and resolution suggestions.
  </Card>

  <Card title="How Do I Collaborate With My Team?" icon="users" href="/guides/case-management/collaborate-with-team">
    Add reviewers, leave comments, @mention colleagues, and track approvals.
  </Card>

  <Card title="How Do I Track SLA Compliance?" icon="clock" href="/guides/case-management/track-sla">
    Monitor SLA deadlines, understand warning indicators, and handle escalations.
  </Card>

  <Card title="How Do I Read the Audit Trail?" icon="scroll" href="/guides/case-management/read-audit-trail">
    View immutable audit logs, filter by event type, and export for regulatory reporting.
  </Card>
</Columns>

## What's next?

<Columns cols={2}>
  <Card title="Studio Guides" icon="wand-magic-sparkles" href="/guides/studio">
    Learn how the verification flows are built that generate your cases.
  </Card>

  <Card title="What is Zenoo?" icon="circle-question" href="/guides/what-is-zenoo">
    Understand how Studio and Case Management work together.
  </Card>
</Columns>